Terms of service

Welcome to the official website of Hamad Albadiech Haute Couture (“Company,” “we,” “our,” or “us”). By accessing, browsing, or using this website, you agree to be legally bound by these Terms of Service (“Terms”). If you do not agree, please refrain from using the website.

1. Company Information

Business Name: Hamad Albadiech Haute Couture

Commercial License: CN-6281588

Registered Address: Corniche Residences, Abu Dhabi City

Country of Operation: United Arab Emirates

2. Scope of Services

This website provides information, marketing, and online ordering services related to ready-to-wear, couture, made-to-order, and bespoke fashion items, as well as related services offered by the Company.

3. Eligibility & User Responsibility

Users must be 18 years or older or have parental/legal guardian consent.
You agree to provide accurate, complete, and current information when placing orders or making inquiries.
Any misuse, fraudulent activity, or false representation may result in suspension or legal action.

4. Product Information & Custom Orders

All product images, descriptions, colors, and details are displayed as accurately as possible; however, slight variations may occur due to screen settings or the handcrafted nature.
Bespoke and made-to-order items are produced upon confirmation and may require consultations, measurements, and approvals.
Once production begins, changes or cancellations may not be accepted.

5. Pricing, Payments & Currency

All prices are displayed in UAE Dirhams (AED) unless stated otherwise.
Prices may exclude VAT, customs duties, shipping, or service fees unless clearly indicated.
We reserve the right to modify prices at any time prior to order confirmation.
Payments must be made through approved and secure payment gateways.

6. Order Acceptance & Confirmation

Submitting an order constitutes an offer to purchase.
Orders are confirmed only upon written or electronic acceptance by the Company.
We reserve the right to decline or cancel orders due to availability, pricing errors, or regulatory reasons.

7. Shipping, Delivery & Timelines

Delivery timelines are estimates and may vary due to production schedules, customs clearance, or force majeure events.
The Company shall not be liable for delays caused by third-party couriers or events beyond reasonable control.
Risk transfers to the customer upon delivery.

8. Returns, Refunds & Cancellations

Ready-to-wear items may be eligible for return subject to our Return & Refund Policy.
Custom-made, couture, and bespoke items are non-refundable, in accordance with UAE Consumer Protection regulations, unless defective.
Refunds (if applicable) will be processed using the original payment method within a reasonable timeframe.

9. Intellectual Property Rights

All website content—including designs, images, sketches, videos, logos, texts, patterns, and trademarks—is the exclusive intellectual property of Hamad Albadiech Haute Couture, protected under UAE Federal Decree-Law No. 38 of 2021 on Copyright and Neighboring Rights.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Marketing, Media & Content Usage

Any use of the Company’s content for commercial, promotional, or media purposes requires prior written consent unless governed by a separate Content Usage Agreement.

11. Limitation of Liability

To the maximum extent permitted by UAE law, the Company shall not be liable for:

Indirect or consequential losses
Loss of profits, data, or reputation
Damages arising from website interruption or third-party services

12. Privacy & Data Protection

Personal data is collected and processed in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Please refer to our Privacy Policy for full details.

13. Force Majeure

The Company shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, or supply chain disruptions.

14. Amendments

We reserve the right to update or amend these Terms at any time. Updates will be effective upon publication on the website. Continued use constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent UAE courts.

16. SMS/MMS Mobile Message Marketing Program Terms And Conditions

We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at our website's CONTACT FORM.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, you can contact us for more information about the program.